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2.6 Hotel Complaints

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Published: 5.18.2017
Level 1   |   Time: 2:17
Accent: American
Source: Top Notch TV

Mrs. Beatty complains to Top Notch Travel Agency about the hotel she is staying in.


triangle Directions

  1. REVIEW the vocabulary / background.
  2. WATCH the video.
  3. ANSWER the questions.
  4. CHECK your answers. (Show Answers)

triangle Vocabulary

  • a bellman [n] - a person who carries luggage at a hotel
  • luggage [n] - suitcases / bags
  • a king-sized bed [n] - a big bed
  • a twin-sized bed [n] - a small bed
  • make up (the room) [phv] - clean the room
  • housekeeping [n] - the people who clean the room in a hotel

[n] - noun,  [phv] - phrasal verb

triangle Background

  • Cheryl works at a travel agency.
  • Mrs. Beatty is one of her clients (customers).
  • Mrs. Beatty is on a vacation arranged by Cheryl's travel agency.

triangle Questions

  1. What room is Mrs. Beatty staying in?

  2. What city is Mrs. Beatty staying in?
    Los Angeles

  3. What does Mrs. Beatty complain about?
    The room has no windows.
    There is no elevator.
    She had to carry her own luggage.
    She asked for a bigger bed.
    She is in a smoking room.
    There are no towels.
    Housekeeping didn't make up the room.
    The TV doesn't work.
    There are many students staying in the hotel.
    There aren't any movie stars at the hotel.

  4. Why is her hotel so bad?
    It is very cheap.
    She is at the wrong hotel.
    The hotel gave her the wrong room.

  5. Who is Mrs. Beatty going to ask for help with her bags?
    a movie star
    a taxi
    a student

triangle Script

Cheryl: Hello. I’d like to speak to a guest - Mrs. Beatty in Room 514. Thank you.
Mrs. Beatty: Hello?
Cheryl: Hello, Mrs. Beatty? This is Cheryl from Top Notch. How’s Los Angeles?
Mrs. Beatty: Well, the hotel isn’t very nice, dear.
Cheryl: I’m sorry to hear that. Are you OK? You sound tired.
Mrs. Beatty: My room is on the fifth floor. I had to walk up with my luggage.
Cheryl: There’s no bellman? No elevator?
Mrs. Beatty: No. And I wanted a non-smoking room with a king-sized bed.
Cheryl: And I requested that for you.
Mrs. Beatty: Well, they gave me a smoking room with a twin-sized bed. It’s all they have.
Cheryl: I’d better check your reservation. What hotel are you at?
Mrs. Beatty: The Candle Inn, I think. And another thing. They didn't make up the room. The towels are dirty.
Cheryl: Did you call housekeeping?
Mrs. Beatty: They’re not answering. And there are all these students everywhere. I thought you said that movie stars stay at this hotel.
Cheryl: Mrs. Beatty, your reservation is for the Chandler Inn. You’re in the wrong hotel. The Chandler Inn is a much nicer hotel.
Mrs. Beatty: Oh! Well! I’d better call a taxi.
Cheryl: How will you get your bags to the front desk?
Mrs. Beatty: I’m sure I can find a student to help. I’ll say I’m a movie star. I’ll be fine.
Cheryl: OK. Good luck.
Mrs. Beatty: Good-bye.