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• ☐ ☐ ☐ a process [n] - a series of steps [image]
• ☐ ☐ ☐ positive feedback [n] - good comments about someone’s work
• ☐ ☐ ☐ move on to [phv] - continue to the next thing
• ☐ ☐ ☐ so far [exp] - until now
• ☐ ☐ ☐ progress [n] - improvement over time
• ☐ ☐ ☐ enthusiastic [adj] - showing strong excitement or interest
• ☐ ☐ ☐ a benefit [n] - something that is good or helpful
• ☐ ☐ ☐ interpersonal skills [n] - abilities to communicate and work well with others
• ☐ ☐ ☐ supportive [adj] - helpful, caring
• ☐ ☐ ☐ a sense of humor [exp] - the ability to be funny

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

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Orla	Thiago

• TGC is an HR consultancy firm based in Dublin, Ireland
• Thiago is a new employee. He is from Italy.
• Orla is his manager.

1. Orla starts the meeting by discussing Thiago’s mistakes.
   True
   False
   
   
2. Thiago has been with the company for a year.
   True
   False
   
   
3. Orla says Thiago is good with technology.
   True
   False
   
   
4. Orla praises Thiago for helping Jasmine after the Miami conference issue.
   True
   False
   
   
5. Orla says Thiago sometimes tries too hard to be funny.
   True
   False
   
   
6. Orla believes giving corrective feedback is important for professional development.
   True
   False
   
   

---

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instruções:: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• Orla:
  Nervous? Don't worry. Let me explain the process.
  s h
• Orla:
  We'll start with the positive feedback. Then we'll move on to some areas for improvement. Is that okay with you?
  s h
• Orla:
  So, you've been with us for 6 months. How do you feel it's gone so far?
  s h
• Thiago:
  I think I'm doing well. I don't think there have been any problems, but I'd be interested to hear what you think.
  s h
• Orla:
  Well, in general, we're pleased with your progress.
  s h
• Thiago:
  Okay. I'm glad to hear that.
  s h
• Orla:
  You're enthusiastic and you work hard. You're great with technology. That's always a benefit.
  s h
• Orla:
  You're warm and in general, you have good interpersonal skills.
  s h
• Orla:
  We saw how you tried to help Jasmine after the Miami conference issue. You were very supportive.
  s h
• Thiago:
  That's good to know. Thanks.
  s h
• Orla:
  And of course, you have an excellent sense of humor.
  s h
• Orla:
  However, I have to point out some areas for development.
  s h
• Orla:
  It's important to give what we call corrective feedback to support you in your professional development.
  s h
• Thiago:
  Everyone can improve, right?
  s h
• Orla:
  Exactly.
  
  
• Show All Hide All

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instruções: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.

Clip 1

Don't worry. Let me explain the process.

Show Hide

Clip 2

We'll start with the positive feedback. Then we'll move on to some areas for improvement.

Show Hide

Clip 3

You've been with us for 6 months. How do you feel it's gone so far?

Show Hide

Clip 4

I don't think there have been any problems.

Show Hide

Clip 5

But I'd be interested to hear what you think.

Show Hide

Clip 6

You're great with technology. That's always a benefit.

Show Hide

Clip 7

You're warm, and in general, you have good interpersonal skills.

Show Hide

Clip 8

We saw how you tried to help Jasmine after the Miami conference issue.

Show Hide

Clip 9

That's good to know. Thanks.

Show Hide

Clip 10

However, I have to point out some areas for development.

Show Hide

Clip 11

It's important to give what we call corrective feedback to support you in your professional development.

Show Hide

1. What does Orla praise about Thiago? Do you agree with her?
2. Orla begins by giving positive feedback before mentioning areas for improvement. Why do you think she chose this order? Does it feel natural to you?
3. In your opinion, which is more valuable in a workplace: technical skills or interpersonal skills? Why?
4. How do you usually feel when receiving constructive criticism from a manager?
5. In the next video, Orla will mention some of Thiago's weaknesses. What do you think she will mention?
6. What do you think your manager or coworkers would say is your biggest strength? Your weakness?