2.6 Hotel Complaints

basic video icon
Published: 5.18.2017
Level 2   |   Time: 2:17
Accent: American
Source: Top Notch TV

Mrs. Beatty complains to Top Notch Travel Agency about the hotel she is staying in.


    

triangle Directions


  1. REVIEW the vocabulary / background.
  2. WATCH the video.
  3. ANSWER the questions.
  4. CHECK your answers. (Show Answers)

triangle Vocabulary


  • a bellman [n] - a person who carries luggage at a hotel
  • luggage [n] - suitcases / bags
  • a king-sized bed [n] - a big bed
  • a twin-sized bed [n] - a small bed
  • make up (the room) [phv] - clean the room
  • housekeeping [n] - the people who clean the room in a hotel

[n] - noun,  [phv] - phrasal verb


triangle Background


Cheryl
Cheryl
  • Cheryl works at a travel agency.
  • Mrs. Beatty is one of her clients (customers).
  • Mrs. Beatty is on a vacation arranged by Cheryl's travel agency.

triangle Questions


  1. What room is Mrs. Beatty staying in?
    514
    515
    540

  2. What city is Mrs. Beatty staying in?
    Chicago
    Los Angeles
    Charlottetown

  3. What does Mrs. Beatty complain about?
    The room has no windows.
    There is no elevator.
    She had to carry her own luggage.
    She asked for a bigger bed.
    She is in a smoking room.
    There are no towels.
    Housekeeping didn't make up the room.
    The TV doesn't work.
    There are many students staying in the hotel.
    There aren't any movie stars at the hotel.

  4. Why is her hotel so bad?
    It is very cheap.
    She is at the wrong hotel.
    The hotel gave her the wrong room.

  5. Who is Mrs. Beatty going to ask for help with her bags?
    a movie star
    a taxi
    a student


triangle Language (present/past)icon




To see all of this activity, you can log in or sign up for free.


To see a full sample activity, check out F.12 She has a fever .



triangle Listen & Repeat icon




To see all of this activity, you can log in or sign up for free.


To see a full sample activity, check out F.12 She has a fever .



triangle Scripticon




To see all of this activity, you can log in or sign up for free.


To see a full sample activity, check out F.12 She has a fever .




image
image
2.5 Can I take a message?
image
2.7 Paul's Accident
image