Learn English with Pearson Business Partner

• ☐ ☐ ☐ hold (s/o) up [phv] - delay (someone), make (someone) wait
• ☐ ☐ ☐ figures [n] - numbers, data
• ☐ ☐ ☐ accounts [n] - a department in a company that manages money
• ☐ ☐ ☐ bring in (s/o) [phv] - include (someone), ask (someone) for help
• ☐ ☐ ☐ Look at/on the bright side. [exp] - Think about the good part.
• ☐ ☐ ☐ a load of [exp] - a lot of
• ☐ ☐ ☐ a reminder [n] - something that helps you remember
• ☐ ☐ ☐ an expenses claim [n] - a request to be paid money after spending it
• ☐ ☐ ☐ a follow-up [n] - a later action, a second action
• ☐ ☐ ☐ respond [v] - reply, answer

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

---

Shaun	Thiago

• TGC is an HR consultancy firm based in Dublin, Ireland
• Thiago is a new employee. He is from Italy.
• Shaun is his manager.
• Jasmine is one of his coworkers.
• Della is another manager.

1. Thiago's report is late by three days.
   True
   False
   
   
2. Shaun needs the report for a meeting with the directors.
   True
   False
   
   
3. Shaun decides to bring in Della to help Thiago finish the report.
   True
   False
   
   
4. Thiago complains that he never got any emails from Della.
   True
   False
   
   
5. Della sent Thiago three emails.
   True
   False
   
   
6. Thiago says he didn’t respond to the emails because he was busy.
   True
   False
   
   

---

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instruções:: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• Shaun:
  You're holding everyone up. The report is a week late, and I need it for tomorrow's meeting with the directors. So, what's the delay?
  s h
• Thiago:
  Figures. I still need some figures from accounts.
  s h
• Shaun:
  Why didn't you ask me to get the figures anytime over the past seven days? Right, that's enough. I'm bringing in Jasmine.
  s h
  
  
  
• Thiago:
  Della.
• Della:
  Yep.
• Thiago:
  You sent me a load of emails?
  s h
• Della:
  The reminder about your expenses claim? Yes! I think I only sent two — the first and a follow-up.
  s h
• Thiago:
  No, you sent at least three.
  s h
• Della:
  Ah, yes. Three. Well, I was worried.
• Thiago:
  Well, it's quite stressful receiving all these emails. If I didn't respond, there's a reason.
  s h
• Della:
  I'm sorry you feel that way, Thiago. This is our normal procedure. So... What...
  s h
  
  
• Show All Hide All

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instruções: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.

we / flash / back / meeting / between / Shaun / Thiago / four / month / early

We flash back to a meeting between Shaun and Thiago four months earlier.

Show Hide

Shaun / angry / Thiago / because / report / be / week / late

Shaun is angry at Thiago because his report is a week late.

Show Hide

Thiago / explain / he / still / wait / figure / from / accounts / department

Thiago explains (that) he is still waiting for figures from the accounts department.

Show Hide

so / Shaun / decide / bring / Jasmine

So, Shaun decides to bring in Jasmine.

Show Hide

two / month / late / Thiago / try / cheer / up / Jasmine / after / she / be / reject / by / conference

Two months later, Thiago tries to cheer up Jasmine after she is rejected by a conference.

Show Hide

month / after / that / Thiago / speak / Della / and / accuse / her / send / him / too / many / email

A month after that, Thiago speaks to Della and accuses her of sending him too many emails.

Show Hide

Della / explain / they / reminder / about / expense / claim

Della explains (that) they [are/were] reminders about his expense claim.

Show Hide

Thiago / complain / email / stressful / but / Della / claim / it / normal / procedure

Thiago complains (that) the emails were stressful, but Della claims (that) it is normal procedure.

Show Hide

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instruções: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.

Clip 1

The report is a week late, and I need it for tomorrow's meeting with the directors.

Show Hide

Clip 2

Why didn't you ask me to get the figures anytime over the past seven days?

Show Hide

Clip 3

Right, that's enough. I'm bringing in Jasmine.

Show Hide

Clip 4

Della, you sent me a load of emails?

Show Hide

Clip 5

The reminder about your expenses claim? Yes!

Show Hide

Clip 6

I think I only sent two — the first and a follow-up.

Show Hide

Clip 7

Well, it's quite stressful receiving all these emails.

Show Hide

Clip 8

If I didn't respond, there's a reason.

Show Hide

Clip 9

I'm sorry you feel that way, Thiago.

Show Hide

Clip 10

This is our normal procedure.

Show Hide

1. What do you think about the conversation between Thiago and Della? Who was being unreasonable? Who was being rude?
2. What did Thiago do well in this video? What did he do poorly?
3. What is a reasonable amount of time to respond to an email at work? How about a text message?
4. How do you usually respond when someone sends you too many emails? How about too many text messages?
5. Do you prefer email, phone, or text messages for most of your work communication? Why?