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• ☐ ☐ ☐ areas for improvement [exp] - things you need to get better at
• ☐ ☐ ☐ time management skills [exp] - the ability to use time well
• ☐ ☐ ☐ a deadline [n] - the final date or time that something must be finished
• ☐ ☐ ☐ an aspect [n] - a part, a feature
• ☐ ☐ ☐ an expenses claim [exp] - a request for money you spent for work (an expense claim)
• ☐ ☐ ☐ admin skills [exp] - ability to do office or organizational tasks
• ☐ ☐ ☐ a client [n] - a person or company that pays for services
• ☐ ☐ ☐ respect a deadline [exp] - finish work by the required time
• ☐ ☐ ☐ a tone of voice [exp] - the way someone sounds when speaking
• ☐ ☐ ☐ a bit [adv] - a little
• ☐ ☐ ☐ impolite [adj] - not polite, rude
• ☐ ☐ ☐ aggressive [adj] - forceful, sometimes too strong or hostile
• ☐ ☐ ☐ an assessment [n] - a test, an evaluation
• ☐ ☐ ☐ an impact [n] - an effect, a result
• ☐ ☐ ☐ enthusiasm [n] - strong interest, excitement

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

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Orla	Thiago

• TGC is an HR consultancy firm based in Dublin, Ireland.
• Thiago is a new employee. He is from Italy.
• Orla is his manager.

1. Orla is unhappy with Thiago's time management skills.
   True
   False
   
   
2. Thiago admits that admin is not his strong point.
   True
   False
   
   
3. Orla stresses that late expenses claims can create problems for the company.
   True
   False
   
   
4. Thiago has had trouble using the new app.
   True
   False
   
   
5. Orla praises Thiago for his strong relationships with older staff members.
   True
   False
   
   
6. Thiago feels that Della doesn't always speak to him politely.
   True
   False
   
   
7. Orla encourages Thiago to focus on improving his words rather than his tone of voice.
   True
   False
   
   
8. Orla praises Thiago's enthusiasm.
   True
   False
   
   

---

Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instruções:: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

• Show All Hide All
  
• Orla:
  So, there are a couple of areas for improvement like your time management skills. Shaun mentioned you were late finishing a report for him and you've missed other deadlines.
  s h
• Orla:
  How do you feel about this aspect of your work?
  s h
• Thiago:
  I guess I am sometimes late.
• Orla:
  You've been late a few times with your expenses claims, too. We think you could improve your admin skills more generally.
  s h
• Thiago:
  Yeah. Okay. Admin's not my strong point.
  s h
• Orla:
  Well, okay. But the reason we're concerned is that it creates problems for other people. The company could miss a deadline with a client.
  s h
• Orla:
  So, we really need you to respect all your deadlines from now on.
  s h
• Orla:
  And please remember to submit your expenses claims on time. Now, we have the new app. There are no excuses.
  s h
• Thiago:
  Sure, will do.
  s h
  
  
• Orla:
  Now, about your relations with some of the older members of staff, Della in particular.
  s h
• Thiago:
  I get on well with Della.
  s h
• Orla:
  Well, she thinks you're sometimes a little disrespectful.
  s h
• Thiago:
  Really? Are you sure she means me?
• Orla:
  I think it's your tone of voice. So, it's not what you say, it's how you say it. You can sound a bit impolite, even aggressive at times.
  s h
• Orla:
  What do you think? Would that be a fair assessment?
  s h
• Thiago:
  Well, I try to respect everyone.
• Orla:
  We're worried because the way you communicate could have a negative impact on the team and also on relations with our clients.
  s h
• Thiago:
  I never meant to upset anyone.
• Orla
  I can see that. But I would like you to pay more attention to this in the future.
  s h
• Thiago:
  Yes. Yes, of course.
• Orla:
  And we really love your enthusiasm. So, more of that please. Do you have any questions about the feedback?
  s h
• Thiago:
  No, I don't think so. I appreciate your comments. Thanks.
  s h
  
  
• Show All Hide All

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order. (These are the most common answers. There may be other correct variations. Check with your teacher if you are unsure.)
Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.

Instruções: Escribe oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de las palabras o agregar palabras, pero no puede cambiar el orden de las palabras. Usa tiempo presente.

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.

Orla / tell / Thiago / he / need / improve / time / manage / skill / because / he / often / miss / deadline

Orla tells Thiago (that) he needs to improve his time management skills because he often misses deadlines.

Show Hide

she / also / point / out / he / need / improve / admin / skill

She also points out (that) he needs to improve his admin skills.

Show Hide

Orla / emphasize / miss / deadline / can / create / problem / other / people / company

Orla emphasizes that [missed/missing] deadlines can create problems for other people in the company.

Show Hide

she / remind / Thiago / submit / expense / claim / time

She reminds Thiago to submit his expense(s) claims on time.

Show Hide

Orla / also / concerned / about / Thiago / interaction / older / staff / member

Orla is also concerned about Thiago’s interactions with older staff members.

Show Hide

she / explain / tone / voice / can / sometimes / *come / across / impolite / or / even / aggressive

She explains (that) his tone of voice can sometimes come across as impolite or even aggressive.

Show Hide

* come across as: seem, give the impression of

Thiago / insists / he / never / mean / upset / anyone

Thiago insists (that) he never [means/meant] to upset anyone.

Show Hide

Orla / end / meeting / by / praise / Thiago / enthusiasm

Orla ends the meeting by praising Thiago’s enthusiasm.

Show Hide

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instruções: Reproduzca el clip de audio e intente repetir lo que escucha. Haga clic en "Mostrar" para ver el texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.

Clip 1

So, there are a couple of areas for improvement.

Show Hide

Clip 2

Shaun mentioned you were late finishing a report for him.

Show Hide

Clip 3

How do you feel about this aspect of your work?

Show Hide

Clip 4

You've been late a few times with your expenses claims, too.

Show Hide

Clip 5

We think you could improve your admin skills more generally.

Show Hide

Clip 6

But the reason we're concerned is that it creates problems for other people.

Show Hide

Clip 7

So, we really need you to respect all your deadlines from now on.

Show Hide

Clip 8

Well, she thinks you're sometimes a little disrespectful.

Show Hide

Clip 9

So, it's not what you say, it's how you say it.

Show Hide

Clip 10

You can sound a bit impolite, even aggressive at times.

Show Hide

Clip 11

We're worried because the way you communicate could have a negative impact on the team.

Show Hide

Clip 12

I never meant to upset anyone.

Show Hide

Clip 13

But I would like you to pay more attention to this in the future.

Show Hide

Clip 14

Do you have any questions about the feedback?

Show Hide

1. Based on all the videos, do you think Orla's points were accurate? Can you remember any examples from the previous videos?
2. Can you think of any other weaknesses that Thiago has (that Orla didn't mention in this video)?
3. If you were a manager at a company, would you hire Thiago? Why?
4. Do you struggle with time management? How about admin skills? Can you give a personal example?
5. In your opinion, which is harder to improve — technical skills or soft skills (like communication, adaptability, leadership)?
6. If you were in Thiago’s position, what changes would you try to make after this meeting?