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• ☐ ☐ ☐ areas for improvement [exp] - things you need to get better at
• ☐ ☐ ☐ time management skills [exp] - the ability to use time well
• ☐ ☐ ☐ a deadline [n] - the final date or time that something must be finished
• ☐ ☐ ☐ an aspect [n] - a part, a feature
• ☐ ☐ ☐ an expenses claim [exp] - a request for money you spent for work
• ☐ ☐ ☐ admin skills [exp] - ability to do office or organizational tasks
• ☐ ☐ ☐ a client [n] - – a person or company that pays for services
• ☐ ☐ ☐ respect a deadline [exp] - finish work by the required time
• ☐ ☐ ☐ a tone of voice [exp] - the way someone sounds when speaking
• ☐ ☐ ☐ a bit [exp] - a little
• ☐ ☐ ☐ impolite [adj] - not polite, rude
• ☐ ☐ ☐ aggressive [adj] - forceful, sometimes too strong or hostile
• ☐ ☐ ☐ an assessment [n] - a test, an evaluation
• ☐ ☐ ☐ an impact [n] - an effect, a result
• ☐ ☐ ☐ enthusiasm [n] - strong interest, excitement

[n] - noun,  [v] - verb,  [phv] - phrasal verb,  [adj] - adjective,  [exp] - expression

Orla	Thiago

• TGC is an HR consultancy firm based in Dublin, Ireland.
• Thiago is a new employee. He is from Italy.
• Orla is his manager.

1. Orla is unhappy with Thiago's time management skills.
   True
   False
   
   
2. Thiago admits that admin is not his strong point.
   True
   False
   
   
3. Orla stresses that late expenses claims can create problems for the company.
   True
   False
   
   
4. Thiago is having trouble using the new app.
   True
   False
   
   
5. Orla praises Thiago for his strong relationships with older staff members.
   True
   False
   
   
6. Thiago feels that Dela doesn't always speaks to him politely.
   True
   False
   
   
7. Orla encourages Thiago to focus on improving his words rather than his tone of voice.
   True
   False
   
   
8. Orla praises Thiago's enthusiasm.
   True
   False
   
   

1. Based on all the videos, do you think Orla's criticism's were accurate? Can you think of any examples?
2. Orla mentions time management and admin skills. Why do you think these skills are so important in a company setting?
3. Do you struggle with either of them time management skills? How about admin skills? Can you give an example?
4. Orla highlights that Thiago’s communication could impact the whole team and the company’s clients. In your opinion, which is harder to improve—technical skills (like time management) or soft skills (like communication style)?
5. If you were in Thiago’s position, what changes would you try to make after this meeting?