Learn English with an ESL Friends Lesson

Check the words you already know. Marca las palabras que ya conoces. Marque as palavras que você já conhece. 이미 아는 단어에 체크하세요. Позначте слова, які ви вже знаєте.

• ☐ ☐ ☐ a reservation n. - an agreement to hold a hotel room (or a table at a restaurant, a seat on a flight, etc.)
• ☐ ☐ ☐ The Big Apple n. - the nickname for New York
• ☐ ☐ ☐ wound up adj. - having too much energy, too excited
• ☐ ☐ ☐ a (maple candy) stand n. - a small store (that sells candy made from maple syrup)
• ☐ ☐ ☐ Let me get this straight. exp. - I am trying to understand this. (Usually said when you are angry or upset)
• ☐ ☐ ☐ refundable adj. - able to get your money back if you do not want or do not use something
• ☐ ☐ ☐ rip (s/o) off phv. - cheat (someone) by charging too much money
• ☐ ☐ ☐ insane adj. - crazy, very unfair
• ☐ ☐ ☐ make your money back exp. - earn an equal amount of money that you have lost
• ☐ ☐ ☐ plenty of exp. - lots of
• ☐ ☐ ☐ amenities n. - the useful items or facilities of a location (or a hotel)
• ☐ ☐ ☐ load up on... phv. - get a lot of..., take many...
• ☐ ☐ ☐ We're there. exp. - We are finished and successful.

n. - noun,    v. - verb,    phv. - phrasal verb,    adj. - adjective,    exp. - expression

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Chandler	Ross

• Chandler booked a romantic trip to Vermont with Monica, but Monica could not go.
• Chandler tried to cancel his hotel reservation, but he was told that it was not refundable.
  
  
• For more background, watch the previous video:   Hotel Cancellation

1. Chandler believes that he ______ a reservation at the hotel.
   made
   didn't make
   
   
2. Ross bought maple candies ______
   for himself
   for his friends
   
   
3. Chandler ______ a reservation at the hotel.
   has
   doesn't have
   
   
4. Chandler ______ cancel his reservation.
   was able to
   was not able to
   
   
5. It took them ______ to drive there from New York.
   an hour
   6 hours
   12 hours
   
   
6. Chandler asks for the ______ room they have.
   best
   cheapest
   
   
7. The only room that is available costs ______.
   100 dollars
   600 dollars
   1200 dollars
   
   
8. Ross suggests that they ______ all of the amenities.
   break
   steal
   sell
   use
   
   
9. Ross is shaking because ______.
   he is cold
   he ate too much sugar
   he is angry at the receptionist
   he has been in the car too long
   
   

Score:

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Directions: Practice reading the script. Then Hide parts of the conversation and try to repeat the script from memory.

Instrucciones: Practica leyendo el guion. Luego haz clic en Hide para ocultar algunas de las expresiones y trata de repetir la conversación de memoria.

Instruções:: Pratique lendo o roteiro. Em seguida, clique em Ocultar para esconder algumas das expressões e tente repetir a conversa de memória.

지시 사항 : 스크립트를 읽는 연습을 하세요. 그런 다음 Hide 를 클릭하여 일부 표현을 숨기고 대화를 기억해서 반복해 보세요.

Інструкції: Потренуйтеся читати сценарій. Потім натисніть Hide, щоб приховати частини розмови, і спробуйте повторити сценарій з пам'яті.

• 
  
  
• Chandler:
  Hi, Chandler Bing. I have a reservation.
  
• Receptionist:
  Welcome to the Chestnut Inn Mr. Bing. So where are you joining us from?
  
• Chandler:
  New York.
• Receptionist:
  I am sorry Mr. Bing. There's no record of your reservation in the computer.
  
• Chandler:
  Well, that's impossible. Can you check again, please?
  
• Receptionist:
  I'm sorry. It's not here.
  
• Chandler:
  Let me get this straight.
  
• Chandler:
  I called yesterday to try to cancel my reservation and was told it's not refundable.
  
• Chandler:
  Then we drove six hours all the way up here, and now you're telling me that we don't have a reservation?
  
• Receptionist:
  I don't know what to say.
  
• Chandler:
  Just give us the cheapest room you have.
  
• Receptionist:
  Unfortunately, the only thing we have available is our deluxe suite. The rate is six hundred dollars.
  
• Chandler:
  That's insane!
  

Directions: 1) Read these sentences from the video and choose the word or expression that you think fits best. 2) Listen again and check your answers.

Instrucciones: 1) Lea la conversación y elija la palabra o expresión que crea que es mejor. 2) Escuche y verifique sus respuestas.

Instruções: 1) Leia a conversa e escolha a palavra ou expressão que você acha melhor. 2) Ouça novamente e verifique suas respostas.

지시 사항 : 1) 대화를 읽고 가장 적절하다고 생각되는 단어나 표현을 고르세요. 2) 답변을 듣고 확인합니다.

Інструкції: 1) Прочитайте ці речення з відео і виберіть слово або вираз, який, на вашу думку, підходить найкраще. 2) Прослухайте ще раз і перевірте свої відповіді.

• Hi, Chandler Bing. I --- have had a reservation.
• Welcome to the Chestnut Inn Mr. Bing. So where --- are were you joining us from?
• New York.
• The Big Apple!
• I'm sorry. He --- is was a little bit wound up. We --- have to had to stop at every maple candy stand on the way here.
• I --- eat ate all my gifts for everybody.
• I am sorry Mr. Bing. There --- is was no record of your reservation in the computer.
  
  
  
• Let me get this straight. I --- call called yesterday to try to cancel my reservation and --- is was told it's not refundable. Then we --- drive drove six hours all the way up here. And now you --- are were telling me that we --- don't didn't have a reservation?
• I --- don't didn't know what to say.
• They --- are were totally ripping us off!

Score:

---

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order.
Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.
( ) = opcional   [ ] = necesario

Instruções: Escreva frases sobre o videoclipe usando as palavras dadas. Você pode alterar a forma da palavra ou adicionar palavras, mas não pode alterar a ordem das palavras. Use o tempo presente.
( ) = opcional   [ ] = necessário

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.
( ) = 선택 사항   [ ] = 필수 사항

Інструкції: Напишіть речення про відеокліп, використовуючи подані слова. Ви можете змінювати форму слова або додавати слова, але не можете змінювати порядок слів.
Використовуйте теперішній час.
( ) = необов'язково   [ ] = обов'язково

Chandler / Ross / arrive / hotel / and / try / check

Chandler and Ross arrive at [the/their] hotel and try to check in.

Ross / little / bit / wound / because / he / eat / too / maple / candy

Ross is a little bit wound up because he [has eaten/ate] too many maple candies.

Ross / little / bit / wound / because / he / eat / maple / candy

Ross is a little bit wound up because he has been eating maple candies.

woman / inform / Chandler / he / not / have / reservation

The woman informs Chandler (that) he doesn't have a reservation.

Chandler / start / get / angry

Chandler starts [to get/getting] angry.

Chandler / complain / he / only / drive / Vermont / because / they / would / not / let / him / cancel / reservation

Chandler complains (that) he only drove (up) to Vermont because they wouldn't let him cancel [his/the] reservation.

Chandler / then / ask / cheap / room / but / they / only / have / deluxe / suite / available

Chandler then asks for [their/the] cheapest room, but they only have a deluxe suite available.

Chandler / think / they / rip / him

Chandler thinks (that) they are ripping him off.

Ross / suggest / they / load / up / amenity / that / Chandler / can / make / money / back

Ross suggests (that) they (should) load up on amenities so (that) Chandler can make [his/the] money back.

Directions: Play the audio clip and try to repeat what you hear. Click "Show" to see the text.

Instrucciones: Reproduce el clip de audio e intenta repetir lo que escuchas. Haga clic en "Show" para ver el texto.

Instruções: Reproduza o clipe de áudio e tente repetir o que você ouve. Clique em "Show" para ver o texto.

지시 사항 : 오디오 클립을 재생하고 들리는 내용을 반복해 보십시오. 텍스트를 보려면 "Show" 를 클릭하십시오.

Інструкції: Увімкніть аудіокліп і спробуйте повторити те, що чуєте. Натисніть "Show", щоб побачити текст.

Hi, Chandler Bing. I have a reservation.

Welcome to the Chestnut Inn, Mr. Bing. So where are you joining us from?

We had to stop at every maple candy stand on the way here.

I am sorry, Mr. Bing. There's no record of your reservation in the computer.

Let me get this straight.

I called yesterday to try to cancel my reservation and was told it's not refundable.

Then we drove six hours all the way up here, and now you're telling me that we don't have a reservation?

I don't know what to say.

Unfortunately, the only thing we have available is our deluxe suite.

The rate is six hundred dollars.

They are totally ripping us off!

Dude, don't worry about it! I know how we can make your money back.

We just load up on those.

I think it's the sugar. Could you hold the apple?

1. What do you think could have caused the mix-up with Chandler's reservation at the hotel?
2. Do you think the receptionist could have handled the situation differently? If so, how?
3. How would you have handled the situation if you were in Chandler's position?
4. Have you ever experienced a similar situation while traveling? How did you handle it?
5. Have you ever had a situation in which you were upgraded unexpectedly (a flight? a hotel?) Why? What happened?
6. In situations like Chandler's, do you usually remain calm or get angry?
7. In your opinion, is staying calm or getting angry more effective? Why?