Learn English with The Office

Check the words you already know. Marca las palabras que ya conoces. Marque as palavras que você já conhece. 이미 아는 단어에 체크하세요. Позначте слова, які ви вже знаєте.

• ☐ ☐ ☐ micro-management n. - manage very carefully
• ☐ ☐ ☐ Boom! exp. - That's exactly right!
• ☐ ☐ ☐ hostile adj. - aggressive and angry
• ☐ ☐ ☐ a limited-time offer n. - a sale for a short time
• ☐ ☐ ☐ How dare you! exp. - I am very offended!
• ☐ ☐ ☐ keep (s/o) on the line exp. - make (someone) wait during a phone call
• ☐ ☐ ☐ Boundaries! exp. - Don't ask personal questions
• ☐ ☐ ☐ hard of hearing exp. - can't hear well
• ☐ ☐ ☐ inappropriate adj. - not the right thing to do/say in a situation
• ☐ ☐ ☐ son n. - younger man
• ☐ ☐ ☐ irate adj. - very angry
• ☐ ☐ ☐ put (s/o) on phv. - make (someone) talk on the phone

n. - noun,    v. - verb,    phv. - phrasal verb,    adj. - adjective,    exp. - expression

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Michael	Jim	Dwight

• Michael is the boss of a paper company.
• Dwight and Jim are paper salespeople.
• Dwight and Jim have recently had some complaints from customers.
• The customers said that Dwight and Jim were aggressive, hostile, and difficult.

1. Michael wants to help Jim and Dwight improve their sales techniques.
   True
   False
   
   
2. Michael wants Jim and Dwight to be more aggressive in their sales calls.
   True
   False
   
   
3. Jim pretends to sell paper to Dwight.
   True
   False
   
   
4. Jim uses an unusual name when doing the roleplay.
   True
   False
   
   
5. Jim pretends to get another phone call.
   True
   False
   
   
6. Dwight yells at Jim because he is angry.
   True
   False
   
   
7. Jim wants to speak to Dwight's boss.
   True
   False
   
   
8. Jim is offended by how Michael talks to him.
   True
   False
   
   
9. Jim doesn't want to buy any paper from Michael.
   True
   False
   
   
10. Jim wants Michael to fire Dwight.
    True
    False
    
    

Score:

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Directions: Choose the modal verb that best completes the sentence.

• Here's what's going to happen. I am going to --- would may should have to fix you. Manage you two on a more personal scale.
• Now, Jim is going to be the client. Dwight, you are going to --- would may should have to sell to him without being aggressive, hostile, or difficult. Let's go.
• --- Would May Should Must you hold on one second? That's my other line.
• You'll --- would may should have to speak a bit louder. I'm hard of hearing.
• You're going to --- would may should have to talk louder.
• Son, you --- would may should have to talk louder.
• Now you listen to me, sir. The three words I --- would may should have to describe you as is aggressive, hostile, and definitely difficult.
• Please give me another chance. Mr. Buttlicker, I --- would may should have to put you on with my boss.
• Well, I --- would may should have to hope so.
• Hello, Mr. Buttlicker. How --- would may should have to we help you?
• There is one condition, Michael. You --- would may should have to fire the salesman that treated me so terribly.
  
  

Score:

---

Directions: Write sentences about the video clip using the words given. You can change the word form or add words, but you cannot change the word order.
Use a present time frame (tense).
( ) = optional   [ ] = necessary

Instrucciones: Escriba oraciones sobre el videoclip usando las palabras dadas. Puede cambiar la forma de la palabra o agregar palabras, pero no puede cambiar el orden de las palabras. Usa el tiempo presente.
( ) = opcional   [ ] = necesario

Instruções: Escreva frases sobre o videoclipe usando as palavras dadas. Você pode alterar a forma da palavra ou adicionar palavras, mas não pode alterar a ordem das palavras. Use o tempo presente.
( ) = opcional   [ ] = necessário

지시 : 주어진 단어를 사용하여 비디오 클립에 대한 문장을 씁니다. 어형을 변경하거나 단어를 추가할 수 있지만 어순은 변경할 수 없습니다. 현재 시제를 사용합니다.
( ) = 선택 사항   [ ] = 필수 사항

Інструкції: Напишіть речення про відеокліп, використовуючи подані слова. Ви можете змінювати форму слова або додавати слова, але не можете змінювати порядок слів.
Використовуйте теперішній час.
( ) = необов'язково   [ ] = обов'язково

Michael / bring / Jim / Dwight / office

Michael brings Jim and Dwight [into/to] his office.

they / roleplay / situation / which / Jim / client / and / Dwight / salesperson

They roleplay a situation in which Jim is the client and Dwight is the salesperson.

Dwight / surprise / when / Jim / say / name / Buttlicker

Dwight is surprised when Jim says (that) his name is Buttlicker.

Dwight / surprise / when / Jim / tell / name / Buttlicker

Dwight is surprised when Jim tells him (that) his name is Buttlicker.

Jim / pretend / offend / when / Dwight / question / name

Jim pretends to be offended when Dwight questions his name.

Jim pretends to be offended when Dwight asks a question about his name.

Jim / call / Dwight / stupid / when / pretend / take / other / call

Jim calls Dwight stupid when he pretends to take another call.

Jim / get / angry / Dwight / ask / him / personal / question

Jim gets angry at Dwight for asking him personal questions.

Jim gets angry at Dwight when he asks him personal questions.

Jim / ask / Dwight / speak / because / he / hard / hearing

Jim asks Dwight to speak [up/louder] because he is hard of hearing.

Dwight / yell / Jim / that / Jim / can / hear / him

Dwight yells at Jim so that Jim can hear him.

Jim / get / angry / Dwight / and / call / aggressive / hostile / difficult

Jim gets angry at Dwight and calls him aggressive, hostile, and difficult.

Michael / take / over / call / Dwight

Michael takes over the call from Dwight.

Jim / offer / buy / one / million / dollar / worth / paper / product / provide / Michael / fire / Dwight

Jim offers to buy one million dollars worth of paper products provided (that) Michael fires Dwight.

Dwight / beg / Michael / not / fire / him

Dwight begs Michael not to fire him.

1. What are three "mistakes" Dwight makes while trying to sell paper to Jim?
2. Do you ever do similar types of training exercises and roleplays in your job? Do you think they are effective?
3. Do you prefer a boss that gives you a lot of help and supervision (micro-management) or a boss that just leaves you alone? Why?
4. Have you ever had an experience with a rude salesperson (in a store or over the phone)? What happened? Did you ask to talk to her/his boss?
5. Do you ever have to deal with rude clients or customers? Can you give an example? How did you handle the situation? What did you learn from the experience?
6. Have you ever experienced or witnessed a training exercise that went awry (was a disaster)? What happened?